Refund Policy
Last updated: August 25, 2026
Bids are final
A bid is not refundable. What you buy is placement on the leaderboard, and that placement is delivered immediately and in full the moment your payment settles — your listing appears at the rank your bid earned, visible to everyone. There is nothing left to deliver afterwards, which is why bids cannot be returned.
Being outbid is not a refund reason
Anyone can pay more and rank above you, and your position will fall when they do. This is how the board works and it is stated before you pay. A fall in rank is not a failure of the service.
Statutory withdrawal rights
If you are a consumer in a jurisdiction that grants a right of withdrawal for digital services, such as the EU or the UK, that right applies. By completing checkout you request immediate performance and acknowledge that your listing goes live at once, which ends the withdrawal right for the part already performed. Nothing in this policy removes a right you hold under mandatory consumer law.
When we do refund
We refund in full if your payment was taken but your listing never appeared, if you were charged more than once for the same bid, or if we remove your listing for a reason that is not your fault. If we remove a listing for breaking the rules, no refund is due.
Before you file a chargeback
Please contact us first at [email protected] with the email address you used at checkout. Nearly everything that looks like a billing error is one we can fix quickly and directly. A chargeback filed without contacting us costs both sides more and takes considerably longer to resolve.
How to reach us
Email [email protected]. We aim to respond within a few business days.